Cash Drawer Par Pos M8570-03 W Key 15x19x5 Black

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HP Cash Drawer - HP Cash Drawer Does Not Open Automatically

The cash drawer does not open automatically after printing the receipt.

Step 1: Correctly connecting the HP Cash Drawer

Follow these steps to make sure that the HP Cash Drawer is correctly connected to the receipt printer or to the cash drawer port on the computer.

RP5700, RP3000, and AP5000 retail systems do not have cash drawer ports. Therefore, you must connect the cash drawer through the receipt printer.

RP5800, RP5810, RP7800, RP7100, RP3100 and RP2000 retail systems have cash drawer ports which you can configure with cash drawer directly connected to the computer or through the receipt printer. A sticker might cover the cash drawer port.

1. Turn off the Point of Sales system, the computer, and the printer.

2. Place the cash drawer on a flat surface near your Point of Sales work center.

3. Connect the Point of Sale printer interface cable to the MultiPRO® interface underneath or on the rear of the cash drawer, and then connect the other end of the cable to the printer or to the cash drawer port on the computer.

   Figure : Connecting the printer interface cable

   

note:

The printer interface cable that is provided with the cash drawer is designed to work with HP Point of Sales printers. If you are connecting the cash drawer to a printer other than HP POS printers, select the appropriate interface cable for your printer model.

caution:

HP Cash Drawers only support 24 volt printers. If you connect an HP Cash Drawer to a 12 volt printer, the printer might not perform as expected, such as the cash drawer not opening or opening unexpectedly, in addition to the possible damage to the cash drawer and printer.

Step 2: Making sure the cash drawer lock is in the Online position

Use the security key that came with the cash drawer to turn the lock to the Online position. Find you're your cash drawer model from the following options to see the Online and other lock positions for your model.

Standard Duty and USB Cash Drawers

Figure : Lock Options

Lock options	Description
1. Manual open	This allows manual access to the contents of the cash drawer.
2. Online	This allows the printer to electronically drive the operation of the cash drawer.
3 Locked closed	This prevents the printer from electronically opening the cash drawer.

Heavy Duty Cash Drawer

Figure : Lock Options

Lock Option	Description
1. Locked closed	This prevents the printer from electronically opening the cash drawer. Use this security method when it is necessary to be away from the drawer for only a short period.
2. Online	This allows the printer to electronically drive the operation of the cash drawer.
3 Manual open	This allows manual access to the contents of the cash drawer.
4. Locked open note: Locked open is the default lock position when the Heavy Duty Cash Drawer is shipped.	This prevents the cash drawer from being latched closed. Use this security method when the retail environment is closed and the contents of the cash drawer have been removed. The cash drawer is a less-attractive target when it is left open and empty or its contents removed.

Flip-Top Cash Drawer

Figure : Lock Options

Lock Option	Description
1. Manual open	This security method allows manual access to the contents of the cash drawer.
2. Online	The printer electronically drives the operation of the cash drawer.

Step 3: Downloading and installing the latest printer driver

Follow these steps to download and install the latest printer driver. The drivers enables the cash drawer to operate electronically.

2. If the Software & Driver Downloads page opens, asking for your operating system, skip to Step 3.

   If the HP Customer Care page opens, asking for your product number, follow these steps:

3. Select the operating system (such as Microsoft Windows 8.1 - 32-bit) that is used on your tablet, and then click or tap Next.

   note:

   If the operating system that you need is not listed, updates for your tablet are not available from HP at this time.

   The webpage lists the available updates for your HP Stream Tablet.

   Figure : Select your operating system

   

4. If a Printer category is listed, select that section.

   Figure : Software - PoS - Receipt Printer

   

5. Click or tap the name of the BIOS update to go to the Download options and information page.

6. Click or tap Download, and then click or tap Save when prompted to save the file on your desktop, or another easy to remember location. Do not select the option to Run a BIOS update over the network.

   Figure : Download link

   

   The latest version of the BIOS for the HP Stream Tablet is now saved to the tablet. Continue to the next section to install the BIOS update.

Step 4: Testing the cash drawer

Confirm that you can print with Windows Drivers.

1. Click Start , and then type Notepad in the Search field.

2. Select Notepad from the list of results.

3. Type a sentence, and then select the option to print.

4. If successful, the typed text displays on the printout.

   If the cash drawer is attached to the printer and the cash drawer driver was installed, the printer prints what was typed on the receipt and the cash drawer automatically opens after the receipt prints.

Cash Drawer Par Pos M8570-03 W Key 15x19x5 Black

Source: https://support.hp.com/ee-en/document/c04597390